You’ve got questions, we’ve got answers. Here is a list of frequently asked questions.



Santel TV How To Videos

Click on the following link to view the TV Tutorial videos.  These can also be found by hitting the On Demand button on your TV remote and going to Santel TV How To category on VOD on your TV.


TV Remote Assistance

To program your remote control as shown (when the remote is backlit)

  1. Turn on your TV.
  2. On the remote control, press TV once; it will blink once.
  3. Then press and hold SETUP until the TV button blinks twice.
  4. Type 9 9 1. The TV button will blink twice.
  5. Press and release the CH+ key continuously, then stop when the TV turns off.
  6. Press and release SETUP to lock code in.
  1. *Now you need to lock the remote infor Master Power (This shuts the power off to the Set Top Box and TV at the same time. This set is not crucial and can be skipped if desired)
  2. Press STB
  3. Press and hold SETUP until the STB button flashes twice
  4. Press 9 9 5
  5. Press Power
  6. Press TV button
  7. Press SETUP until TV flashes twice
  8. Make sure you go back to STB Mode on remote upon finishing

 Click Here for PDF instructions to program Back Lit remote to Santel Set-Top-Boxes

Click Here for PDF instructions to program Back Lit remote to Soundbar

To program your remote control as shown (when the remote is backlit big button remote)

Turn on the TV and follow the steps below to search through all codes.

Be sure to point the remote at your TV during setup

  1. Press and hold SETUP until the LED blinks twice
  2. Press the TV POWER key.
  3. Aim the remote at your TV and press and hold down the OK key.

Release the key when the TV turns off and setup is complete

Click Here for PDF instructions to program Big Button remote to Santel Set Top Boxes

To program your remote control as shown (when the remote is backlit Phazr-5” UR5U-9020L)


The easiest way to program this remote is by using the
CODE AUTO-SEARCH function. Those steps are as follows:
– Press and release the TV button. (will flash under your finger when pressed)
– Press and hold the TV and OK/SEL buttons at the same time until the TV button stays lit,
then release both.
– Press and hold the CH^ (Channel Up) button until the TV turns off; LET GO of CH^ immediately.
– Once the TV has turned off, press and release the TV button (it should flash twice).
– Verify that the TV turns back on using the POWER button.

Click Here for PDF instructions to program Phazr 5 remote to Santel Set Top Boxes

My TV Says No Signal

First, make sure your TV is on the correct input, which could be one of the following: HDMI, Component, Composite, S-Video or Coax, depending on the type of TV you have. Newer TV’s usually use HDMI or Component inputs. TV’s older than nine years will most likely use Coax.
To change inputs: On your remote, press the TV button located on the top left, and then press the input button located on the bottom left. Keep pressing the input button until the picture appears and then press the STB button.  (Or you can also change the input by using the original remote that came with your TV.) If that does not work, you will want to reboot your settop box by unplugging it from the electrical source, wait two minutes, and then plug it back in. If neither of these steps resolve the issue, check your other TV’s to see if that particular channel or all channels are experiencing the same problem. If the problem is occurring on just that channel on all of your TV’s, that particular channel may be experiencing difficulties. If the problem is occurring on all channels on all TV’s, then Santel may be experiencing difficulty, but it’s best to contact our office at 611 or 796-4411 to verify that the problem is system-wide and not unique to your location.

Turn Close Captioning On/Off

To turn this feature off and on do the following. Hit the STB button to make sure you are in the correct Set Top Box mode.  Then the # key. Which is located to the right of the 0 key.  Hitting this multiple times will cycle through the Closed Captioned mode and allow you to turn it off as well.

What is Watch TV Everywhere?

WatchTVEverywhere allows you to watch TV, well, anywhere! As a cable TV subscriber from a participating cable provider, watchTVEverywhere gives you access to TV shows, movies, behind-the-scenes content and more at no additional charge. Once you’ve registered, download apps from your favorite networks for your smartphone, tablet, computer or smart TV and start watching. Not all networks have apps available for all platforms. Check your device’s app store to see what’s available. You can also visit and click on a network to start watching. The networks that you’ll be able to watch correspond with your cable TV subscription. Not all networks have content available through watchTVEverywhere. Log in to to see what network you can access.

How to Register for Watch TV Everywhere

Watch TV Everywhere Assistance

Reset password:

  • Click “Forgot your password” on the log in page
  • Enter your registered email address
  • Check your email for the reset link
  • Click the reset link
  • Enter your new password twice
  • Click Submit

Change Password:

  • Log in to WTVE site
  • Click Manage Account
  • Enter email address and current password
  • Enter new password twice
  • Click Change

Change Username (Registered Email):

  • Log in to WTVE site
  • Click Manage Account
  • Click Change Email Address
  • Enter current registered Email address and password
  • Enter new email address twice
  • Check your email for link to update email address. This email will be sent to the new email address.
  • Click the link in the email
  • Confirmation will be sent to old email address that email has been updated to the new and list the new email

Forgot Registered Email:


  • Click “Forgot your email used”
  • Enter your account number and last name
  • Enter the 5 digit verification code in the box (so we know you are not a robot)
  • Click Submit
  • Recovery emails will be sent to each email address registered under the account and last name your provided. The Primary email address will receive list of all registered emails, while sub (secondary) accounts receive just their own email address.
TV On My Side

TV On My Side is the voice of independent Cable TV operators like Santel. They work hard to represent us when corporations that control TV programming want to charge unfair prices. Check out the latest news and information regarding what Santel and other Cable TV operators are doing to help keep channels and costs in check.

Customizing Favorites List

Santel Digital TV has many awesome features designed to enhance your viewing experience. This month we’ll review how you can remove all of the unwanted channels from your guide by creating a favorites list. By default, your set top box has grouped channels into several pre-set Favorites lists including: All Channels, Subscribed Channels, Movie Channels, Sports Channels, Music Channels, Entertainment Channels, Kids Channels, News Channels, Business News Channels, Infotainment Channels, Religious Channels, Regional Channels and HD Channels.