Strong and resilient…we will get through this together.
We want to help Keep South Dakotans Connected through this challenging time. We have extended our commitment to you until June 30th.
If you are financially impacted by the Coronavirus pandemic, please contact our business office. Our pledge is that we will:
(1) not terminate service to any residential or small business customers because of their inability to pay their bills due to disruptions caused by the coronavirus pandemic.
(2) waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic.
Our cooperative continues to closely monitor Coronavirus pandemic and are working to reduce the risk to our staff and our customers. We understand the local impact this global pandemic has on all of us. We are all in this together and we thank you for your continued trust in Santel.
Most customer operations and support services are business as usual. Our staff continues to conduct onsite visits for new services or technical assistance with existing services when necessary. For your safety and ours, staff will continue to ask Coronavirus related pre-screening questions prior to these visits. During our visits we will keep social distance and ask that you respect and do the same.
Our offices will remain closed to the public through the state’s projected peak and continued flattening of ‘curve’; currently estimating early to mid-June. Bill payment or technical support for Internet, Phone and Television services do not require a person to physically enter our offices. Simply Call or Click, 605-796-4411, Info@Santel or Billing@ Santel We are happy to assist you. As always, payments are accepted via mailed check, online payment via website, automatic bank deduct and pay by phone.
If the ability to pay your monthly bill is affected by this pandemic, please contact our office to establish payment arrangements. For billing, technical support or any other customer service needs, please contact us at 796-4411. Thank you!
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