FAQs

You’ve got questions, we’ve got answers. Here is a list of frequently asked questions.

Click on the icon to jump to the appropriate section.

 Internet

Where can I learn about the features of Santel Webmail?

Recent improvements you will notice include:

  • New look – interface skin with a much more modern look.
  • Changes to the mail filter view, Logging the customer directly into the filter interface with a new tab in the browser.
  • Mail quota updated in real time within the webmail view as well as graphed quota usage.
  • Desktop and Browser notifications, optional sound alerts on new emails.
  • Tighter security through use of reCAPTCHA, and the option to utilize 2-Factor Authentication.
  • “Add to whitelist/blacklist”, allowing customers to add email addresses into their friends/enemies list directly from their inbox.
  • An interactive “Tour” that will guide the customer through the new features.

Click here for the Webmail User Guide PDF

What is a static IP address?

Every computer connected to the Internet has an address which is called an Internet Protocol address (IP address). The IP address is formatted in the form of numbers separated by periods, for example: 194.43.65.891. Santel has multiple IP’s so your IP address usually changes every time you make a connection to the Internet. A static IP remains the same every time an Internet connection is made. A customer can request a static IP for a low monthly charge.

What is Wi-Fi?

Wi-Fi is a networking technology that allows electronic devices to communicate with each other wirelessly.  Many computers, mobile phones, tablets, televisions, vehicles and smart home products have Wi-Fi built right in, giving them access to the Internet or each other with “no strings attached.”  Wi-Fi has revolutionized broadband by liberating consumer electronics from hard-wired connections.  Now found in homes, offices, airports, parks, restaurants and even entire college campuses, Wi-Fi is everywhere.  Many of these “hotspots” are free.  Your devices search for the closest and strongest Wi-Fi signal and ask if you would like to connect.

In public locations, the bigger risk isn’t being hacked — it’s being tricked. For example, if at Starbucks, your device might display multiple Wi-Fi signals within range: “Starbucks Wi-Fi” and “Starbucks Free Wi-Fi” to name two.  Which one do you choose?  Which one is operated by Starbucks?  Are both?

This scenario demonstrates a “man-in-the-middle attack.”  A cyber criminal has set up a Wi-Fi router and named it “Starbucks Free Wi-Fi.”  You join the network, and the hacker then collects your every keystroke and click.

The actual technology is relatively easy to hack, even if you are on a trusted network.  Therefore, it’s best to limit you online activities and refrain from accessing your financial accounts.  Also, make sure to turn off file sharing and mark the Wi-Fi connection as a public network.  In Windows, you can find these options in the Control Panel > Network and Sharing Center > Change Advanced Sharing Settings. Under the Public heading, turn off the file sharing toggle.

When done, turn off your Wi-Fi service and tell your device to “forget” the network.

In the Home

With any wireless signal, distance matters.  The farther you are from the router, the worse your signal strength – regardless of the age or and standard of your router.  For example, at more than 100 feet away, Wi-Fi throughput rates can decline more than 75%.  At 200 feet away, throughput rates can decline more than 95%.

Congestion also matters.  The more wireless networks around you, the worse your Wi-Fi performance will be.

In real-world scenarios, Wi-Fi often performs at only one-third of the advertised peak due to interference and distance.  For example, a router advertised at up to 600 Mbps will actually have real world performance closer to 200 Mbps.

Make sure your Wi-Fi router is a model that can deliver the speed you need to all of your devices, and that the devices are within close range.  Santel provides the latest routers and extenders for your home’s full coverage.

How do I set up my new router?

You will need a wireless router to turn your Santel broadband Internet into a home wireless network. For setup instructions you will need to contact our office at 796-4411 where staff is available 24/7 to assist you in setting up your new wireless router.

Santel also offers a managed wi-fi service now which allows you to take the worry and hassle out of your home router setup. Santel will install the newest generation of router which provides both 2.4Ghz and 5Ghz signal to reach even farther throughout your home and allow you to get the maximum benefit from your Santel Internet connection.  Because we own the router, you never have to worry about programming the unit or unexpected expense if it fails. Call 796-4411 for more information.

I forgot my wireless network password, how do I find it?

 If you have a Linksys router:

  1. Check to make sure you are connected to the Internet on your Wi-Fi network. If you do not have access to your Internet, you will need to connect your computer (desktop or laptop) directly to your router with an Ethernet cable or use another computer that does have access to the Internet through your router.
  2. Open a browser window such as Internet Explorer.
  3. Type 192.168.1.1 in the address bar and click Enter.
  4. Enter in the username: admin
  5. Enter password: admin
  6. Click on the wireless tab.
  7. Click on the wireless security tab.
    The existing password will be located here. Older routers will display the password, but in newer routers it may appear as ***.  At this point, you will either be able to view/save your password, or you may reset it. If the password is masked, you will have to reset your password. Remember, whatever you set up is case sensitive.  All devices attempting to use your wireless network will be prompted to enter the new password before connecting the next time.

If you have Santel’s Managed Wi-Fi Router solution, you will need to contact our office at 796-4411 where our staff is available 24/7 to assist you with your router password once you’ve successfully provided the proper security questions and answers.

How do I change my Password?

You can change your password by logging into the Account Management Center here using your user name and password. Click on My Account Settings under Tools. Then click on the Password tab. This will change your email password, but will not change the password that authenticates your Santel Internet connection or the password you use to view and pay your bill online. If you wish for the password to be consistent across each of those services, you will need to call our office between 9am and 5pm Monday through Friday.

What are Temporary Internet Files and how do I clear them?

The Temporary Internet File folder, or cache, serves as a record of everything that you have done on the web. This includes images, sounds, web pages, and cookies. To clear Temporary Internet Files, or cache, follow these instructions:

Using Internet Explorer: On the top pull-down menus (File, Edit, Tools etc.), Click Tools Then click Internet Options This brings up a box with 6 tabs across the top (General, Security, Content, etc) Click General, and then look for ‘Temporary Internet Files’ Click Delete Files And then, if it appears, check the box in front of ‘Delete all offline content’ Then click ‘OK’. Click ‘OK’ again and this should clear all cached pages.

Using Mozilla Firefox: At the top in the pull-down menus (File, Edit, etc.), click Tools, Then click Clear Private Data Check or uncheck the data that you would like to clear.

How do I reboot my High Speed Internet modem?

If you are unable to browse the Internet and are unable to connect with email, then try rebooting the modem. To do this, follow these five steps:

1. Close all running programs, and shut down your computer.

2. Locate the modem and follow the power cord to the electrical outlet.

3. Unplug the power adapter from the electrical outlet and wait for 15 seconds.

4. Plug the modem’s power adapter back into the electrical outlet and wait for five minutes. The lights on the modem may flash in random patterns for a while.

5. When five minutes have passed, turn on the computer and allow it to fully boot. Now try going to various web pages.

6. If rebooting the modem did not help, please contact Santel’s 24 hour technical support for assistance at 1-888-796-4411.

Can I check my email when I travel?

Yes. If you have Internet access, go to https://webmail.santel.net/

You’ll need to use your Santel email address and password to log in.

How do I block spam mail?

Santel provides free spam filtering to all Santel email addresses. To access the spam filter, go to Santel Webmail. Once you are logged in, click on Email Filter. You will be able to view and sort all filtered emails. If you wish to have any delivered to your inbox or completely deleted, you will have that option. You can click on My Settings to determine the strength of your filter. You also can enter any specific Allowed or Blocked Senders.

What is the difference between POP3 and IMAP? How do I know which I want for my email account?

IMAP and POP3are two different protocols (methods) used to access email. The primary difference is that IMAP is a synced method of managing your email while POP3 is a standalone method.

Of the two, IMAP is often the better option, and it is the recommended option when you need to check your emails from multiple devices, such as a work laptop, a home computer, or a tablet, smartphone, or other mobile device. You can log into your synced (updated) email account from any device with IMAP and your account will show the same emails in every device. Deleting an email from one device deletes it from all devices and also deletes it from your email provider’s server. If you don’t delete the email on any device, then the email remains on your provider server which can ultimately cause your mailbox to get full and start rejecting new mail.

POP3 downloads email from your provider’s server to a single computer, then deletes it from the server. Because your messages get downloaded to a single computer or device and then deleted from the server, it can appear that mail is missing or disappearing from your Inbox if you try to check your mail from a different device. You can go into your mail settings and select the option to keep a copy on the server, however then you will need to periodically go into your mailbox via Webmail to flush old messages or your mailbox will eventually become full.

Which port on the back of the computer does the network cable plug into?
There will be a jack on the back of your computer or on the side of your laptop that you are able to plug into. The jack will be labeled LAN (local area network).

How do I make my Internet connection wireless?

You will need a wireless router to turn your Santel broadband Internet into a home wireless network. For setup instructions you will need to contact our office at 796-4411 where staff is available 24/7 to assist you in setting up your new wireless router.

Santel also offers a Managed Wi-Fi service now which allows you to take the worry and hassle out of your home router setup. Santel will install the newest generation of router which provides both 2.4Ghz and 5Ghz signal to reach even farther throughout your home and allow you to get the maximum benefit from your Santel Internet connection.  Because we own the router, you never have to worry about programming the unit or unexpected expense if it fails. Call 796-4411 for more information.

Why would I want to upgrade to a higher Internet package?

Higher speed packages will allow more bandwidth and therefore faster Internet. With faster Internet, you can enjoy live streaming videos with no buffering, more reliable online gaming, downloading of files in seconds and faster web browsing. Santel Internet has no data caps…so the faster your Internet package, the more you can do online.

What can I do to improve performance on my current Internet package?

Consider the number of devices you have connected to your Internet service. If many devices are connected and using the Internet at the same time, then the speeds for all will be affected. Many devices in your home will continue to download or upload information even when no one is actively using the device. For instance, a laptop may be downloading software updates. When running a speed test, you should disconnect all but the device you’re using to get a truly accurate speed test result. Running as many devices as possible wired, rather than wirelessly, will also help to improve your performance as there can be significant loss of bandwidth when running wirelessly.

 Phone

Account Code Billing

Account Code Billing allows the assigning of account codes on a per person or per department basis. It works for schools or businesses who want a code for each employee or department; or for roommates who need to separate their calls. There are 100 codes allowed and codes may be placed on more than one line. The set-up fee is $20.00 per line. To change the account code is a $5.00 service order charge per line.

Anonymous Caller Rejection

Anonymous Caller Rejection allows you to reject calls for which Calling Name and Calling Number display information has been intentionally blocked. You do not need to be a subscriber to Calling Name and Number Delivery to have this feature. When someone calls you and has activated Caller ID Blocking, he/she receives a message saying you’re not taking calls. All other calls come through as usual.

 

To activate:

  1. Lift the receiver and listen for the dial tone.
  2. Dial *77. (On a rotary phone, dial 1177.)
  3. Listen for a confirmation tone (double beep) or confirmation message. Once you’ve received confirmation, hang up. If you don’t receive a confirmation, try again making sure you use the correct numbers.

To deactivate:

  1. Lift the receiver and listen for the dial tone.
  2. Dial *87. (On a rotary phone, dial 1187)
  3. Listen for a confirmation tone (double beep) or confirmation message.

Once you’ve received the confirmation, hang up.

Notes: In case of an emergency, an operator can override Anonymous Caller Rejection.   Also, you will not know when or how many calls have been rejected.

Allow Selective Calling

Control each outgoing long distance call with a PIN. All you do is enter your four-digit PIN, then place the 1+ call or 0+ call. If you don’t know the PIN, you can’t make a long distance call. How to use:

1. Dial 1 plus the 10 digit long distance phone number you wish to call.
2. When you begin to hear the automated voice state, “We’re sorry this call is not permitted. Please hang up.” Enter your PIN number. You may enter the PIN at any time during or after the message and your call will be connected.

Note: If you would like to make changes to your PIN, please call our office for assistance.

Auto Callback *66

Automatic Callback works like an enhanced redial button. If the line you’re trying to reach is busy, the Automatic Callback keeps trying the number for up to 30 minutes. Once both lines are idle, you’ll hear a special ring. When you pick up the handset, the system will ring the party you’re trying to reach.

When you hear a busy signal, depress the switchhook and release quickly. Listen for a special dial tone.

If you’ve already hung up, pick up the handset and listen for a normal dial tone. Press *66. On a rotary dial phone, dial 1166. If the line is still busy, hang up. Your phone will check the number for up to 30 minutes. A special callback ring alerts you if the line becomes free (some phones ring normally). Pick up the handset to automatically place the call.

To cancel:

Depress the switchhook and release. Listen for a special dial tone. If you’ve already hung up, lift the handset and listen for a normal dial tone. Press *86. On a rotary dial phone, dial 1186. Listen for confirmation tone or announcement. Hang up.

Auto Recall *69

Automatic Recall lets you dial the last incoming call you received whether or not you answered the phone. When you activate Automatic Recall, the system tells you the directory number of the last incoming call and then gives you the choice of continuing the recall or ending the recall. If you recall and the line is busy, Automatic Recall will keep trying the number for up to 30 minutes.

To Activate Automatic Recall:

Pick up the handset and listen for the dial tone OR if you were already on the phone and ignored a call waiting tone, depress the switchhook and release quickly. Press *69. On a rotary dial phone, dial 1169. The number of the calling party will be announced along with the date and time of the call. You will be instructed to either dial 1 to return the call, or hang up.

If the line is busy:

Hang up. Your phone will keep trying the line for up to 30 minutes. A special callback ing alerts you if the line becomes free. Pick up the handset to automatically place the call.

To Cancel Auto Recall:

Press *89. Listen for announcement. Hang up.

Notes: Automatic Recall will not call a number back that has been blocked. It does not work on 800 numbers, 900 numbers, cellular phone numbers, numbers outside the specified service area, or lines using Call Forward and some other call services.

Block Toll Calling

Block Toll Calling allows you to set your phone to either allow long distance calls or to not allow long distance calls, like an on/off switch. To do this, you will enter a code plus a PIN, which you set. Once this code has been entered, no long distance calls can be made, until you enter another code.

How to Use:

Pick up your handset and listen for a dial tone. To disallow 1+ dialing on your phone, dial *94 PPPP 0003. Note: PPPP equals your PIN. Result: You receive a confirmation tone (double beep). Now, you cannot place 1+ calls.

To allow 1+ dialing on your phone, dial *94 PPPP 0007. Note: PPPP = Your PIN.

Call Forwarding

Call Forwarding allows you to send your calls from your home phone to another number. When Call Forwarding is activated, your phone will signal with a short ring each time it forwards a call. You can make outgoing calls, but you can’t receive incoming calls, unless you deactivate Call Forwarding. This feature means your phone can transfer incoming calls to another number of your choice. Call Forwarding is great for the business person who wants to catch after hours business calls at home, or for anyone who doesn’t want to miss an important call.

To Forward Your Calls:

Lift your receiver and listen for dial tone. Dial 72. Press the # button. Again, listen for dial tone. Dial the number to which you wish to forward you calls. When someone answers at the forwarded number, Call Forwarding is put into effect.

If there’s no answer, or the line is busy, hang up and repeat the previous steps. If you do this within two minutes, you’ll hear two beeps meaning your Call Forwarding feature is in effect.

Once you’ve activated Call Forwarding, the phone will make one short ring each time a call is forwarded. However, you can still make outgoing calls from this phone.
If you wish to change the number your calls are being transferred to, just discontinue Call Forwarding, (see below), and redirect your calls using the above steps.

To Discontinue Call Forwarding:

Lift the receiver and listen for the dial tone. Dial 73. Press the # button. Listen for two beeps. Call Forwarding is now discontinued.

Call Forward Busy

This feature allows you to forward a call to another number if your phone is busy. Call Forward Busy will transfer calls to another number when your telephone is in use (when you are on another call or perhaps on the internet).

To activate Call Forward Busy: Dial *90 and you will receive a special tone. Enter the number to which calls will be forwarded. The system will answer. Call forward busy is now activated.

To deactivate call forward busy, dial *91.

Call Forward – Don’t Answer

This feature allows you to program your phone to forward to a predetermined number if you don’t answer. This will allow your phone to ring at home first and then forward to another number after a set number of rings (2 to 9).

Call Forward Don’t Answer tells your system to send a call to another number if you don’t answer after a preset number of rings.

To activate Call Forward Don’t Answer: Dial *92 and you will receive a special dial tone. Enter the number of rings before transfer (2 through 9) by entering the number on the keypad. Enter the number to which calls will be forwarded. The system will answer. Call Forward Don’t Answer is now activated.

The first time you dial into Call Forward – Don’t Answer, you will be greeted by the system and given an introduction. This is the time for you to set up your own 4-digit password. Use a number you will remember.

To deactivate Call Forward – Don’t Answer, dial *93. If you want to change the number of rings, you must first deactivate Call Forward Don’t Answer, and then go through the above 4 steps again.

Call Forward Remote Access

This feature allows you to program your home phone from a remote location to Call Forward to a number that you assign.

Caller ID

Caller ID identifies the number of the calling party. After your phone rings once, the caller’s number appears on the display. You can then decide if you want to answer or not. The date and time of the incoming call is also displayed. NOTE: You must own a display phone or an attachment that displays the number.

Call Waiting

While you’re on the phone, Call Waiting notifies you when another caller is trying to reach you. By simply pressing on the switchhook, you can place one caller on hold and speak to the second caller.

Here’s How Your Call Waiting Feature Alerts You:

A beep tone tells you another call is waiting. Only you hear this tone. Another reminder tone will be heard 10 seconds later if the waiting call remains unanswered. The second caller hears the normal ringing tone only.

To Answer the Second Call: Depress the switchhook for about one second to place your first call on hold. You will automatically be connected with the second caller.

To Alternate Between Calls: By depressing the switchhook for about a second, you may alternate between calls. Each conversation is private and cannot be heard by the other caller.

To Terminate Either Call: Simply hang up. Your telephone will then ring.When you answer it, you’ll be connected with the other caller.

Conference Bridge

Conference Calling allows you to add another party to your call so you can have a three-way conversation.

To Add a Third Party to Your Call: First, to hold your existing call, depress the switchhook for about a second. Then dial the third number. (Speed Calling codes may be used if you also have this feature.) When the third party answers, you may talk privately before completing your three-way connection. With your third party on the line, depress the switchhook for a second to add the holding party. Your Three-Way Call is now in effect.

If for some reason the call to the third party is not completed, depress the switchhook twice to get back to your held party.

To Disconnect the Third Party: Depress the switchhook for about a second. You will now have only the original party on the line.

To Disconnect Completely: Simply hang up. If either of the other two parties hangs up, you can continue to talk to the one remaining.

Enhanced 3-Way Calling

This feature works in conjunction with 3-Way Calling to let you talk with two parties at the same time and allows you to drop off and let the remaining parties talk without you being on the line. You will be billed for all calls transferred, even for charges incurred after you have left the three-way connection.

To add a third party: First, to hold your existing call, depress the switchhook for about a second. Then dial the third number. (Speed Calling codes may be used if you also have this feature). When the third party answers, you may talk privately before completing your three-way connection. With your third party on the line, depress the switchhook for a second to add the holding party. Your Three-Way Call is now in effect. If for some reason the call to the third party is not completed, depress the switchhook twice to get back to your held party.

To disconnect completely: Simply hang up. If either of the two parties hangs up, you can continue talking to the one remaining.

Cancel Call Waiting *70

Cancel Call Waiting allows you to temporarily deactivate your Call Waiting so that you can ensure no interruptions during an important phone call. This feature can be used to deactivate Call Waiting during the use of a fax machine or computer modem.

To Cancel Call Waiting Before Making a Call or Connecting to the Internet: Dial *70, then listen for three beeps and a steady dial tone (rotary dial phones, dial 1170).

Dial desired telephone number.

To Cancel Call Waiting During a Call: (Three-Way Calling feature is required) Depress switchhook, then listen for three beeps and a steady dial tone. Dial *70, then listen for three beeps (rotary dial phones, dial 1170). Wait for automatic reconnection to existing call.

Note: When Cancel Call Waiting is activated, caller will hear a busy signal.

Customer Originated Trace

Customer Originated Trace lets you trace the origin of a harassing or obscene call. This option is available on your phone at no charge.

To use: When receiving a harassing call, hang up the handset. Then pick up the handset and listen for dial tone. Dial *57 from a touch tone phone or 1157 on a rotary dial phone. You will receive a confirmation message saying if the call was able to be traced.

If the number was traced it is printed at the telephone company. You will then need to contact the sheriff to have this information released to the proper authorities.

Distinctive Ringing

Distinctive Ringing allows you to program ten directory numbers that will be identified by a distinctive ring when they call you. If you also have call waiting and you’re engaged in a phone conversation when a call from someone on your distinctive ring list arrives, you will hear a distinctive call waiting tone.

How To Use: Pick up the handset and listen for the dial tone. Press *61. Listen for the announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your list. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To add the last caller to you VIP list: Press #01#.

To hear the phone numbers on your VIP list: Dial 1. After the list is read, voice instructions will follow.

To add a number to your list: Press #. Follow the voice instructions you’ll hear. You can store up to 10 phone numbers on your list.

To remove a number from your VIP list: Press *. Follow the voice instructions to remove any or all of those numbers.

To hear instructions again: Dial 0.

When someone calls: If the call is from someone on your VIP list, you’ll hear a special ring. All other calls will have a normal ringing pattern. If you have Call Waiting and get a call from a number on your VIP list while you’re on another call, you’ll hear a special Call Waiting tone.

Do Not Disturb

This feature lets you block your phone from ringing unless the caller knows a special code which will allow them to override the Do Not Disturb option in case of an emergency.

  1. Login to the telephone portal at www.santel.coop/my-account/
  2. You can enable or disable the feature or you can establish specific start and end times.
  3. You can establish an override code for emergencies.
Selective Call Acceptance

Selective Call Acceptance will allow customers to define a list of 10 calling directory numbers that will be accepted. Any calling numbers not on that list will be routed to an announcement that the call is rejected.

How To Use: Pick up the handset and listen for the dial tone. Press *64 and listen for announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your acceptance list.

Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or to turn the feature OFF (if it is currently on). Follow the voice instructions you’ll hear to add or remove a number from your list.

When someone calls: When your service is turned ON, you’ll receive calls only from those on your acceptance list. Callers who are not on your list will simply hear an announcement that you are not accepting calls at this time.

Selective Call Forwarding

Selective Call Forwarding ensures that specific calls will reach you when you’re away from home or the office. You are able to program up to ten specific directory numbers to be forwarded.

How to use: Pick up the handset and listen for the dial tone. Press *63 and listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your forward list.

Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or to turn the feature OFF (if it is currently on). Follow the voice instructions you’ll hear to enter or change the current “forward to” number. Follow the voice instructions you’ll hear to add or remove a number from your list.

When someone calls: If your service is turned ON, and caller is on your forward list, the call will be re-routed to your “forward-to” number. If the caller is not on your forward list, the call will ring at your home as usual.

Selective Call Rejection

Selective Call Rejection allows you to selectively program a list of up to ten directory numbers that you want rejected or blocked when they call you. The rejected or blocked caller receives a message informing him/her that you’re not taking calls. Your phone won’t ring. Selective Call Rejection will allow the subscriber to define a list of calling numbers to be screened. Any calling numbers on this list will be routed to announcements and rejected. All other calls will be treated normally. The calling party on the rejection list will receive an announcement stating the call is not presently being accepted by the called party.

How to use: Pick up the handset and listen for the dial tone. Press *60 and listen for announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your rejection list. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or to turn the feature OFF (if it is currently on). Follow the voice instructions you’ll hear to add or remove a number from your rejection list.

When someone calls: If your service is turned ON, callers who are on your rejection list will hear an announcement that your number is not accepting calls at this time. All other calls will ring through as usual.

Speed Call 8 & 30

Speed Call lets you program your phone to dial a complete phone number (7 or 10 digits) in response to entering a 1- or 2- digit code. Speed Call comes in a short list (8 numbers) or in a long list (30 numbers). If you have the short list, you can easily change to the large list by calling our office.

To Establish Your Speed Calling List: Lift the receiver and listen for the dial tone. Dial 74# for 1-digit Speed Calling (codes 2-9 for Speed Call 8) or dial 75# for 2-digit Speed Calling (codes 20-49 for Speed Call 30). (rotary dial phones, omit the # key). Listen for three beeps and a steady dial tone. Dial one of the 8 one-digit access code numbers (2-9) or one of the 30 2-digit access code numbers (20-49). Then dial the number you wish to Speed Dial. (For long-distance entries, dial 1 and the area code before the number.) Then depress the # button and listen for a confirmation tone. (Rotary dial phones, omit the # button.)

You may repeat this process at any time. Assign a different code number for each number you wish to Speed Dial.

To Use Your Speed Calling Feature: Dial the appropriate one-digit access number (2-9) or two-digit access number (20-49). Push the # button. (Rotary dial phones, omit the # key.)

To Change Your Speed Call List: Simply follow the same steps for establishing your list. A new number automatically cancels out the corresponding existing number.

Teen Line

This service allows you to have a second telephone number assigned to your existing line. It can be used by any customer who wants to have some of the advantages of a second line at a small cost. How does it work? All incoming calls on a teen line number will have two short rings, so the customer can distinguish which line is being called. If you have call waiting and are on a call, you will hear two short beeps if the incoming call is on the teen line number.

Telemarketing Call Screening

You can stop being bothered by calls from telemarketers. TCS screens a high percentage of calls from telemarketers. Most telemarketing organizations “block” their calling number, so they are identified as “unknown.” TCS intercepts these “unknown” callers. Your phone won’t even ring. Instead, the TCS system tells them that the person they are calling does not accept calls from telemarketers and asks that your name be removed from their calling list. This legally binds them not to call you again. The TCS system will not disturb callers who provide their calling number, or who have their calling number listed as “private”. Since not all “unknown” calls are from telemarketers, the TCS system informs these callers that if they wish to complete the call to please “dial 1 or stay on the line”. Any friends or family with “unknown” listings can still easily ring through to you.

Toll Deny

Toll Deny blocks all out-going calls dialed with 1 plus any 3-digit code. This option is set up in the Santel office.

Wake-Up Call

Do you need a wake-up call in the morning? With our Wake-Up Call Service, you can set your phone to give you a wake-up call at any time of the day — just like being in a hotel.

To schedule a one-time Wake-Up Call: Call the Wake-Up PLUS administration number, your prefix + 1133 (495-1133). Press 1 to schedule a wake-up call for your phone. Press 2 to schedule a call for the same day. The system will state the day you can schedule for. Press 1 to schedule for the next day, press 2 to schedule for the current day. Enter the 2 digit hour for the wake-up call. (02 am, 10pm, etc.) Enter the 2 digit minute for the wake-up call. (02:11, 10:05, etc.) Enter 0 for AM or 1 for PM. Press 1 to use the system default wake-up message or press 2 to record your own wake-up message.

To schedule a recurring wake-up call: Call the Wake-Up PLUS administration number. Press 1 to schedule a wake-up call for your phone. Press 3 to access the advanced schedule options. Press 8 to schedule a call for weekdays. Press 2 to schedule a recurring wake-up call. Enter the 2 digit hour for the wake-up call.

Enter the 2 digit minute for the wake-up call. Enter 0 for AM or 1 for PM. Press 1 to use the system default wake-up message or press 2 to record your own wake-up message.

Warm Line

Warm Line is designed to help our customers in case of emergency. If the customer picks up the phone and fails to dial within 30 seconds, a predetermined number is automatically dialed. The customer selects the number to be dialed and we program it into the switch.

 Television

Santel TV How To Videos

Click on the following link to view the TV Tutorial videos.  These can also be found by hitting the On Demand button on your TV remote and going to Santel TV How To category on VOD on your TV.

 

My TV Says No Signal

First, make sure your TV is on the correct input, which could be one of the following: HDMI, Component, Composite, S-Video or Coax, depending on the type of TV you have. Newer TV’s usually use HDMI or Component inputs. TV’s older than nine years will most likely use Coax.
To change inputs: On your remote, press the TV button located on the top left, and then press the input button located on the bottom left. Keep pressing the input button until the picture appears and then press the STB button.  (Or you can also change the input by using the original remote that came with your TV.) If that does not work, you will want to reboot your settop box by unplugging it from the electrical source, wait two minutes, and then plug it back in. If neither of these steps resolve the issue, check your other TV’s to see if that particular channel or all channels are experiencing the same problem. If the problem is occurring on just that channel on all of your TV’s, that particular channel may be experiencing difficulties. If the problem is occurring on all channels on all TV’s, then Santel may be experiencing difficulty, but it’s best to contact our office at 611 or 796-4411 to verify that the problem is system-wide and not unique to your location.

Turn Close Captioning On/Off

To turn this feature off and on do the following. Hit the STB button to make sure you are in the correct Set Top Box mode.  Then the # key. Which is located to the right of the 0 key.  Hitting this multiple times will cycle through the Closed Captioned mode and allow you to turn it off as well.

What is Watch TV Everywhere?

WatchTVEverywhere allows you to watch TV, well, anywhere! As a cable TV subscriber from a participating cable provider, watchTVEverywhere gives you access to TV shows, movies, behind-the-scenes content and more at no additional charge. Once you’ve registered, download apps from your favorite networks for your smartphone, tablet, computer or smart TV and start watching. Not all networks have apps available for all platforms. Check your device’s app store to see what’s available. You can also visit www.watchTVEverywhere.com and click on a network to start watching. The networks that you’ll be able to watch correspond with your cable TV subscription. Not all networks have content available through watchTVEverywhere. Log in to www.watchTVEverywhere.com to see what network you can access.

How to Register for Watch TV Everywhere

Watch TV Everywhere Assistance

Reset password:

  • Click “Forgot your password” on the log in page
  • Enter your registered email address
  • Check your email for the reset link
  • Click the reset link
  • Enter your new password twice
  • Click Submit

Change Password:

  • Log in to WTVE site
  • Click Manage Account
  • Enter email address and current password
  • Enter new password twice
  • Click Change

Change Username (Registered Email):

  • Log in to WTVE site
  • Click Manage Account
  • Click Change Email Address
  • Enter current registered Email address and password
  • Enter new email address twice
  • Check your email for link to update email address. This email will be sent to the new email address.
  • Click the link in the email
  • Confirmation will be sent to old email address that email has been updated to the new and list the new email

Forgot Registered Email:

 

  • Click “Forgot your email used”
  • Enter your account number and last name
  • Enter the 5 digit verification code in the box (so we know you are not a robot)
  • Click Submit
  • Recovery emails will be sent to each email address registered under the account and last name your provided. The Primary email address will receive list of all registered emails, while sub (secondary) accounts receive just their own email address.
TV On My Side

TV On My Side is the voice of independent Cable TV operators like Santel. They work hard to represent us when corporations that control TV programming want to charge unfair prices. Check out the latest news and information regarding what Santel and other Cable TV operators are doing to help keep channels and costs in check.

http://www.tvonmyside.com/Santel-Communications/

TV Remote Assistance

To program your remote control as shown (when the remote is backlit)

  1. Turn on your TV.
  2. On the remote control, press TV once; it will blink once. Then press and hold SETUP until the TV button blinks twice.
  3. Type 9 9 1. The TV button will blink twice.
  4. Aim the remote control at the TV and press POWER once.
  5. Press and release the CH+ key continuously, then stop when the TV turns off.
  6. Press POWER. The TV should turn on, then press and hold the SETUP button until the TV LED blinks twice to indicate that the code is saved.
    • NOTE: If the TV does not turn on during step 6, then slowly press and release CH- to go back through the codes, then press SETUP when the TV turns on.
  1. *Now you need to lock the remote infor Master Power (This shuts the power off to the Set Top Box and TV at the same time. If no crucial and can be skipped if desired)
  2. Press STB
  3. Press and hold SETUP until the STB button flashes twice
  4. Press 9 9 5
  5. Press Power
  6. Press TV button
  7. Press SETUP until TV flashes twice
  8. Make sure you go back to STB Mode on remote upon finishing
Customizing Favorites List

Santel Digital TV has many awesome features designed to enhance your viewing experience. This month we’ll review how you can remove all of the unwanted channels from your guide by creating a favorites list. By default, your set top box has grouped channels into several pre-set Favorites lists including: All Channels, Subscribed Channels, Movie Channels, Sports Channels, Music Channels, Entertainment Channels, Kids Channels, News Channels, Business News Channels, Infotainment Channels, Religious Channels, Regional Channels and HD Channels.

http://secureservercdn.net/166.62.107.121/8c0.0c2.myftpupload.com/wp-content/uploads/2019/04/Favorites-List-creation-Updated.pdf